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Customer Service

How to order and VAT

To place an order, make a payment, retrieve a quote, or any other UK-based sales enquiries...

Please call our Central Support line 01954 281 210 (9am-5pm, Mon-Fri) or email


Additional information

Shipping: Delivery methods and charges will be advised within the quotation.


Good to know - VAT Exemption

If you are disabled or have a long-term illness, then may are eligible for buying some assisitive devices without VAT for your own personal, domestic use. You can also claim if you are buying on behalf of someone else who meets the criteria, such as a parent buying products for the use of a child with a disability or someone buying for their partner.

Charities may also be able to claim VAT exemption, when buying products that will be made available to a disabled person. If you are making a purchase or receiving goods or services such as a repair, then you will need to fill out our VAT declaration form.


You have to use either Chrome or Explorer as a browser to Fill in our Online Form  If you would prefer, you can download and print a pdf below, then email, fax or post it back to us.


If you have a query call: 01954 281 210. You can submit a VAT declaration here


Repairs: Lightwriters are sold in the UK with an inclusive two year warranty. For a repair outside the warranty period, parts will be provided at prevailing prices. If required, we can arrange for a unit to be collected and bought to the factory for a set charge. Labour is charged hourly. Click here for more information on Product Returns.


Non-UK Sales: For sales outside of the UK, please use country navigation at the upper left side of the website. 


Abilia Ltd reserves the right to make reasonable changes or modifications to products, materials and services at any time without notice.