How to order

To place an order, make a payment, retrieve a quote, or any other UK-based sales enquiries...

Please call our Central Support line 01954 281 210 (9am-5pm, Mon-Fri) or email

Not ready to order? Please see our Buying Guide for details on how to apply for Funding and get an Assessment for your equipment needs. Assistive solutions often require a combination of products and so would need to be selected and installed according to an individual’s needs. In many cases your local Product Advisor will be available to support your assessment by demonstrating and loaning products to you.


Additional info

Payment methods: Our payment terms are strictly 30 days from invoice date. Please note that we accept all of these methods of payment: credit cards, BACS payments and cheques.

Shipping: Please allow a 2 week lead time in mainland UK. Costs are: UK Mainland - £10, Northern Ireland - £30, Republic of Ireland - £30, Scottish Isles - £30, Europe - £30.

VAT: The equipment is VAT zero-rated to named individuals and charities. VAT zero-rating is, however, only applied when a VAT form is completed, declaring that the equipment is for use by a named individual who has a medical need. If the VAT declaration is not made, VAT will be charged. You can submit a VAT declaration here.

Repairs: Lightwriters are sold in the UK with an inclusive two year warranty. For a repair outside the warranty period, parts will be provided at prevailing prices. If required, we can arrange for a unit to be collected and bought to the factory for a set charge. Labour is charged hourly. Click here for more information on Product Returns.

Non-UK Sales: For sales outside of the UK, please use the country flags at the top right of this website.


Abilia Ltd reserves the right to make reasonable changes or modifications to products, materials and services at any time without notice.