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Abilia Product Privacy Policy International

Use of Abilia’s products connected to myAbilia


Abilia AB and Group companies (we/us) care about your personal privacy. In this product privacy policy, we describe how we collect and use personal data in our product myAbilia and our products connected to myAbilia.

The Data Controller and legal entity for this policy is Abilia Aktiebolag, registered in the Swedish Companies Register under the registration number 556180-3296.


GDPR compliance statement


The EU General Data Protection Regulation (GDPR) is a privacy and data protection regulation for the European Union effective from 25 May 2018.

GDPR imposes obligations on organisations that control or process personal data and introduces new rights and protections for EU citizens.

We are committed to ensuring that your privacy is protected and we adhere strictly to the provisions of all relevant data protection legislation, including GDPR, to ensure that all personal data is handled in line with the principles outlined in the regulation.


Personal data


We collect user information when an account in myAbilia is created from or via any of Abilia’s products connected to myAbilia. The purpose is to verify the user’s identity, protect user-generated content and inform about changes and updates, in order to fulfil Abilia’s commitment to the user.

The specific personal data we may collect:




Legal basis

Username/Email address                        

Unique identification data that identifies a user

Consent to this policy

IP address

Your IP address is stored in system logs and might be used for troubleshooting                 

Consent to this policy


We store data when a user makes use of myAbilia or any of Abilia’s products connected to myAbilia. This is defined as user-generated content that may be personal data. Examples are pictures of the user and other persons, names, addresses, and places the user visits, etc. The purpose is to fulfil Abilia’s commitment to the user.


Data storage time


Personal data is stored for as long as the user has a user account at myAbilia. When an account is closed, the account and related data are deleted within 30 days.


Data sharing


In order to provide some elements of our services, we may share data with Abilia’s subcontractors for processing both inside and outside the EU/EEA. When we share your personal data, we always share a minimum of the data and we take all reasonable contractual, legal, technical and organisational measures to ensure that your personal data is treated with an adequate level of protection and in accordance with applicable law.






Cloud storage and hosting of myAbilia                             


EU (compliant with GDPR)

Sending emails from myAbilia


EU (compliant with GDPR)


Data security


All stored data is encrypted within the EU/EEA and all data is transferred to and from the user’s app using industry standard encryption levels (TLS 1.2 or better).

Only authorised personnel have access to our cloud storage environment and all Abilia employees are bound by a confidentiality agreement that prevents the dissemination of data and information, including personal data.

Routines and processes to ensure data privacy and security are established at management level.


Your personal data rights


  • Right to be informed
    You have the right to be informed of how we process your information. We do this through this privacy policy.
  • Right to access your data
    You may request a copy of your data that you have submitted to us.
  • Right to rectification
    You have the right to rectification of inaccurate information about yourself.
  • Right to erasure
    You have the right to request erasure of your personal data. In such case, your personal data will be erased within 30 days, for as long as this data is not required in order to fulfil our contractual or legal obligations.
  • Right to restrict processing of your data
    If you believe your information is incorrect or that we are using your data unlawfully, you have the right to ask us to stop the processing.
  • Right to lodge a complaint
    If you suspect a breach of confidentiality, you have the right to lodge a complaint.


To exercise any of the aforementioned rights, see the contact details below.


Contact details


If you have questions about Abilia’s processing of your personal data, please contact us at email


Updates to this policy


Abilia may make changes to this privacy policy. The latest version is always available on Abilia’s website.


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